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Mission, Vision and Values

Mission Statement

“To provide compassionate quality care and service built around the needs of the patients and communities we serve through effective partnerships.”

Vision Statement

“To be the preferred EMS provider in the eyes of our patients, partners, and communities.”


Customer accountable: Our commitment to honor our pledges and do the very best for patients, customers, and communities.
Attentive to human needs: Our commitment to treat our patients, patients’ family members, customers, and colleagues as valued individuals.
Respectful: Our commitment to behavior toward our patients, colleagues, customers, and the public that demonstrates the respect we want to receive ourselves.
Ethical: Our commitment to perform duties in a just and honest way and encourage an organizational culture which balances accountability with fairness.

Partnership: Our commitment to create long-term relationships and partnerships focused on the needs of our patients and the communities we serve.
Lead by example: Our commitment to personally model our values and promote an environment that supports our mission and vision.
Understanding: Our commitment to understand and value diversity in our workforce and our community by treating all individuals equally and without judgment.
Safe: Our commitment to create and promote the safety of our workforce, patients and community.