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Billing Information

To pay your bill, please click here.

If you choose to pay by credit card, there will be a $2.50 service charge applied to every $100 of your total bill.

For the convenience of our customers, Sunstar Paramedics accepts several forms of payment by mail including checks, money orders, Visa and Mastercard.

Monthly payment arrangements can be made for those unable to pay their account balance in full.

UNDERSTANDING YOUR BILL

Paramedics must complete a Patient Care Report, also referred to as a run report, for every patient transport. This report includes detailed documentation concerning the patient’s condition and the care that was rendered.

Sunstar must follow federal government guidelines for categorizing medical conditions on each patient bill. Sunstar Paramedics’ billing staff uses the information documented on the run report to determine the appropriate diagnosis and procedure codes that apply to a patient’s ambulance transport.

Insurance and Medicare Coverage

If insurance information was not obtained at the time ambulance services were provided, an invoice will be mailed to the patient with a form requesting insurance or Medicare information.

The completed insurance form should be returned to:

       Sunstar Paramedics
       P.O. Box 31074
       Tampa, FL 33631-3074

       Fax: 727.582.2021

Customers and patients who already have current Medicare or insurance policy information in our billing system will first have their invoices processed as follows:

For those with Medicare Part B coverage, Sunstar will file a claim on your behalf. Customers should expect to receive a letter confirming that Medicare has been billed. The customer’s account will then be placed on hold, allowing ample time for Medicare to process the claim. Any remaining balance will be billed directly to the customer.

For those with both Medicare Part B and Medicaid coverage, Sunstar will file a claim on your behalf. Customers should expect to receive a letter confirming that Medicare has been billed. The customer’s account will then be placed on hold, allowing ample time for Medicare to process the claim.  If Medicare approves the claim for payment, the balance will be billed to Medicaid.

Our office will also file a claim on behalf of our customers with HMO or other types of primary insurance coverage, after which the customer’s account will be placed on hold to allow for ample time for the insurance company to process the claim. Any remaining balance will be billed directly to the customer.

Transports resulting from a motor vehicle accident will require the patient to complete an automobile insurance information form that will be mailed by Sunstar Paramedics. It is important to complete this form in its entirety. Once the form is returned to Sunstar, our billing team will file a claim directly with the customer’s insurance carrier. The customer’s account will then be placed on hold to allow ample time for the insurance company process the claim. The remaining balance will be billed to the customer.

First Care Ambulance Members

Current members of the First Care Ambulance Membership program will be billed accordingly. More information on this program can be found here.

Re-filing a Claim

Unfortunately, not all claims filed by Sunstar are paid by Medicare or our customer’s private insurance companies. Each have their own specific criteria for payment of claims. Not all ambulance services meet their criteria, which may result in a denied claim. There are specific procedures for re-filing claims. Customers are advised to consult with their insurance carrier for further information and assistance.

Our customer service representatives at Sunstar are very knowledgeable and experienced in the procedures for re-filing claims and may be able to assist in the re-filing process. Please call our office at 727-582-2008 for more information and assistance.

HIPAA Notice of Privacy Practices

To download our Notice of Privacy Practices please click here.

Customer Support

For other billing questions, please call 727-582-2008.

Special Note

Medicaid has established criteria for ambulance transports that our office must adhere to in order to file a claim. Eligibility for Medicaid does not guarantee that Medicaid will pay for a patient’s ambulance services. Questions regarding Medicaid’s criteria should be referred to the patient’s local Medicaid Office. Transports resulting from a motor vehicle accident will require the patient to complete an automobile insurance information form that will be mailed by Sunstar Paramedics. It is important to complete this form in its entirety. Once the form is returned to Sunstar, our billing team will file a claim directly with the customer’s insurance carrier. The customer’s account will then be placed on hold to allow ample time for the insurance company process the claim. The remaining balance will be billed to the customer.